Terms of Use & Production Agreement

No project will be scheduled or released to production until all of the following information has been submitted and approved:

• Print-ready artwork (vector preferred; raster files must be 300 DPI at intended print size with a transparent background)
• Imprint size for each location (width × height in inches)
• Imprint colors specified as PMS numbers (screen print) or Madeira Polyneon thread numbers (embroidery)
• Imprint placement for each location
• Complete garment details including style, color, and a full size breakdown
• Approved mockup or simplified proof
• Payment in full, unless other terms have been pre-arranged in writing

Incomplete purchase orders will not be scheduled. Clarification requests follow this timeline:

• Day 0 — Missing information requested
• Day 2 — Second request sent
• Day 14 — Project cancelled, goods returned at Client expense

• Screen Printing: minimum 12 pieces per project
• Embroidery: minimum 6 pieces per project
• DTF Transfers: no minimum

Each colorway counts as a separate design for embroidery quantity-break purposes. Contact us for large orders if you would like this requirement waived.

Accepted File Formats

• Screen Print & DTF: AI, EPS, PDF, PSD, SVG, or high-resolution PNG/JPEG at 300 DPI minimum
• Embroidery: DST, EMB (production-ready), or AI, EPS, PDF, PSD, PNG, JPEG (will require digitizing)
• All fonts must be converted to curves or outlines
• Corel files are not accepted

Improperly Submitted Artwork

Files that do not meet the above requirements will require modification, conversion, or recreation. Art preparation time will be billed at our standard hourly rate, quoted in advance whenever possible.

Digitizing (Embroidery)

Embroidery requires a digitized file. If Client does not provide a production-ready DST or EMB file, digitizing will be required and billed separately. Fees vary by design complexity and size (small left-chest/hat/sleeve vs. large full-chest/jacket-back), with additional fees for resizing, color changes, element changes, stitch-type changes, and additional sizes.

All digitized files created by Contract Impressions remain the property of Contract Impressions but are retained on file for Client use on future projects at no additional charge.

Customer-Supplied Digitizing

A sew-out fee applies to all customer-supplied embroidery files. Quality is not guaranteed. Files with excessive stops (11–20) incur a per-stop, per-piece charge over 10 stops. Files with 20 or more stops, or files containing errors, will require re-digitizing at our standard rates.

Screen Print Separations & File Prep

Halftone preparation, CMYK process color separations, and simulated process color separations are billed per color, per location. These fees cover the art-department time required to prepare each color channel for output to film. Separation fees are non-refundable once art preparation has begun.

Art Changes After Mockup

Changes requested after a mockup has been issued — including art changes, size changes, color changes, placement changes, or requests for additional mockups — incur a flat per-change fee. Original mockups are included in the project price; revisions are not.

Custom Artwork Design

Contract Impressions can create original artwork on a quoted basis. Pricing depends on complexity and time required. Contact us before submitting your project if you need design services.

Upon receipt of a complete project, Contract Impressions will issue a simplified proof showing the dimensions and placement of artwork submitted, along with a price quote covering all decoration, services, and fees applicable to the project. Proofs and quotes are valid for 30 days.

Payment is due in full upon approval of the proof and quote, unless other terms have been pre-arranged in writing. Production does not begin until payment is received, artwork is approved, and goods are in house. Orders will not ship until paid.

Once a proof and quote are approved, no changes or revisions will be accepted to the project. Any attempted change will be treated as a new project and is subject to all the same terms, including new artwork approval and re-quoting.

Standard turn time is five (5) production days. The five-day clock begins the business day after all three of the following conditions are met: (1) artwork is approved, (2) goods are received in our warehouse, and (3) payment has been received. Projects ship on the 6th business day after the clock starts.

Example: if artwork is approved, goods are received, and payment clears on a Monday, the five production days run Tuesday through the following Monday, and the project ships on Tuesday of the following week.

Delays in artwork approval, goods receipt, or payment shift the production clock accordingly. We are not responsible for transit time once a project ships.

Rush Service

Rush service is available and must be requested and approved at the time of project submission. Rush fees are calculated as a percentage of the project total (decoration and services) and are in addition to all other charges:

• 4-Day Turn — 25% rush fee
• 3-Day Turn — 50% rush fee
• 2-Day Turn — 75% rush fee
• Next-Day Turn — 100% rush fee

Hard in-hands dates will automatically incur rush fees if the requested in-hands date falls inside our standard five-day production window.

Client-supplied goods are verified to packing-slip box count only. A hand-count inspection is available for a per-piece fee and must be requested in advance.

Client is responsible for supplier errors, shortages, defects, and any markup on blanks. Contract Impressions is not responsible for issues with client-supplied goods. Supplier errors discovered during production incur a rework fee per color, plus any resulting schedule delay.

Overage Requirements

To protect against the misprint allowance described in Section 8, Client should provide overage on supplied goods according to the following schedule:

• Blanks under $10: 2% overage or 2 pieces per size/color, whichever is greater
• Blanks $10 – $25: 2 pieces per size/color
• Blanks $25 – $50: 1 piece per size/color
• Blanks over $50: no overage required — Client signs a shortage waiver

Garment Suitability

Client warrants that all garments and items supplied are suitable for the decoration method specified. Client is responsible for notifying Contract Impressions of any known dye-migration, bleed, shrinkage, or heat-sensitivity issues. Contract Impressions is not liable for damage to items or reprinting costs resulting from undisclosed garment characteristics.

Drop-Ship Identification

All goods drop-shipped to Contract Impressions must be clearly labeled with Client name and project / PO number on the packing slip and outer packaging. Unidentified shipments will not be checked in until ownership is resolved and may delay the project.

Screen Print

• Pricing is per piece, per location.
• Printing on colored garments requires an under base, which counts as one additional ink color per location.
• 100% polyester, garment-dyed, sublimated, or camo fabrics require a special under base to prevent dye migration. This may add an additional color per location.
• Nylon, neon, glitter, puff, foil, metallic, shimmer, photoreactive, glow-in-the-dark, and other specialty inks carry upcharges per piece, per color.
• Halftone, CMYK, and simulated-process separations are billed per color, per location.

Embroidery

• Pricing is per piece, per location, based on stitch count and quantity.
• Includes up to 5 thread colors per design. Each additional thread color over 5 on small runs (under 24 pieces) incurs a thread change fee.
• Contract Impressions uses Madeira Polyneon thread exclusively. Clients should specify thread colors using Madeira numbers. Orders specifying other brand numbers will incur a color matching fee per color.
• Thread sequence is sacred. Production runs the thread sequence exactly as it exists in the digitized file. We do not reorder colors.
• Hat, bag, fleece, sleeve, backpack, bulky item, above-pocket, and polyester upcharges are included in base pricing.
• 3D puff on hats carries a per-piece upcharge. 3D puff on flat items is quoted separately.

DTF Transfers

• Transfer-only (wholesale): $0.03 per square inch. Client receives the printed transfer; no application included.
• Full service (print + application): $0.03 per square inch plus a $2.50 application fee per location, per piece.
• Square inches are calculated from the bounding box of the artwork.

Color Match

• Screen print (plastisol or water-based): PMS color match to within approximately 10% accuracy for the colors provided.
• Embroidery: matched as closely as possible using Madeira Polyneon thread. Exact color match is not guaranteed.
• DTF: CMYK process; color reproduction is approximate and varies by substrate.

Specialty Color Block

Some garment colors and fabric types require a specialty color block (such as a polyester or migration block) to achieve an acceptable color result. If Contract Impressions determines a specialty block is required, it will be added to the quote. If Client declines the recommended block, the color-match terms above no longer apply and color is not guaranteed.

Misprints & Spoilage

Screen print spoilage allowance: 2% per imprint location. Embroidery spoilage allowance: 3% per imprint location. Misprints at or below these thresholds are a normal part of the decoration process and are not subject to credit or reprint. We strongly recommend Client provide 2% overage of each color, size, and style for exact-count projects.

Misprints exceeding the spoilage allowance are Contract Impressions' responsibility. Credit, replacement, or reprint will be issued at our sole discretion. Replacement is contingent on availability of identical blanks.

Shipping on Client's Account

A handling fee of $5.00 per box applies to all projects shipping on a Client UPS, FedEx, or third-party account. This covers label generation, manifesting, and pickup coordination.

Box Weight Limit

All outbound boxes are packed to a maximum of 49 pounds to avoid carrier overweight surcharges. Large projects will be split across multiple boxes as needed.

Split Shipping

A single shipping address is included with each project. Splitting a single project across multiple addresses requires the split-ship service and is billed per additional address.

Individual Drop Ship

Sort, fold, bag, and ship to individual recipients is available on a per-item basis. Client must supply a clean, validated address list. Address corrections from carriers are passed through at cost.

Kit Packing

We will photograph the first kit and send it to Client for approval. All subsequent kits will be packed identically. Materials (boxes, packing material, card stock, shrink wrap, printed tags) and per-piece pack fees are quoted on the project quote.

Receiving & Inspection

Boxes are received and verified to the supplier's packing slip count. Hand-count inspection (verifying every piece against the packing slip) is available for an additional per-piece fee and must be requested in advance.

The following services are available and quoted on the project quote when applicable:

• Heat application of Client-supplied transfers (flat goods, per location)
• Tear-away neck labels and CPSIA tracking labels (printed; setup fee applies)
• Apply Client-supplied hang tag (per item)
• Fold; fold and bag; fold, bag, and sticker; fold, bag, and size tag; fold, bag, and wrap (standard or bulky)
• Retail-ready services: hanger and box
• Reversible jersey flipping
• Sample print (per color, per location; three-week lead time)
• Name drop (first line and additional lines)

Any service not included in the original quote is considered an additional service and will be added to the project at standard rates.

Projects cannot be cancelled once artwork preparation has begun. All artwork-related fees — including digitizing, separations, mockups, art setup, and art-change fees — are non-refundable. Cancelled projects forfeit all artwork fees paid or incurred up to that point, regardless of production status.

A flat cancellation art fee applies to any project cancelled after art has been opened but before separations or digitizing have begun.

Client represents and warrants that all artwork submitted is Client's original work, or that Client holds the necessary licenses and permissions to reproduce it. Where artwork is subject to a third-party license, Client must provide proof of license before Contract Impressions will begin work.

Client agrees to indemnify and hold Contract Impressions harmless from any third-party claim of trademark, copyright, or other intellectual-property infringement arising from any project fulfilled on Client's behalf.

No returns of decorated merchandise will be accepted without prior written authorization from Contract Impressions, which may be withheld at our sole discretion. Authorization will be considered only where a clear production error in conflict with the approved proof has occurred.

In no event will Contract Impressions accept returns more than 30 days after shipment. Color, placement, or size variances within the tolerances stated in Section 8 are not grounds for return.

Contract Impressions is not liable for lost profit, business interruption, or any indirect, special, consequential, or incidental damages. In all cases, Contract Impressions' liability is limited to the decoration cost charged for the affected items. We do not assume liability for the cost of blank goods, third-party services, or downstream end-user obligations.

The parties will make good-faith efforts to resolve any dispute amicably. This agreement is governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Venue for any dispute lies exclusively in the federal and state courts of Lee County, Florida.

Waiver of any one breach is not a waiver of any other breach. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

This document constitutes the entire agreement between the parties regarding decoration and fulfillment services and supersedes all prior understandings, representations, and agreements. It may be amended only by written agreement signed by both parties.